Answer Any Question
From Your Own Documents
An intelligent knowledge management platform that answers any question with precision — grounded exclusively in your own documents and supported by verifiable citations, never fabricated. Deploy it across every channel your customers use: LINE, Messenger, WhatsApp, and the web.
- 99.95%
- uptime SLA
- <2s
- answer latency (p95)
- 8
- channels, one inbox
- 100%
- grounded in your docs
Omnichannel
One assistant. Every channel.
Meet customers where they already are — every conversation lands in one shared inbox.
Powered by
The Problem
Sound familiar?
Scattered Documents
Policies in Drive, SharePoint, email — impossible to search across them.
Repetitive Questions
Same compliance questions every week — burning expert time.
No Source Citations
ChatGPT answers but can't cite which policy it came from.
How It Works
Three Simple Steps
Upload
Drop PDF, DOCX, or Markdown files. Auto-chunked, embedded, and indexed.
Ask
Type a question in Thai or English — AI searches your entire corpus.
Answer
Get cited answers with [1][2] references. Click to verify the source.
Features
Everything Your Team Needs
AI-Powered RAG
Natural language questions — precise answers with source citations. Tool-calling AI decides when to search your knowledge base.
Omnichannel Inbox
One shared inbox for LINE, Messenger, WhatsApp, web, and more. Triage in list, split, table, or board view.
Human Handoff + Tickets
AI escalates to agents. Full inbox with claim, reply, internal notes. Tickets when no agent is available.
Enterprise Security
Per-tenant isolation, ReBAC + ABAC policies, per-document ACLs, and hash-chained audit logs.
PDPA & Compliance
Audit-ready by design. PDPA §33 erasure, DPA with Thai SCC, ISO 27001 SoA, and SOC 2 evidence.
Multilingual NLP
Purpose-built tokenization for Thai and English with accurate retrieval across languages. Multi-persona, multi-source.
Knowledge Gap Analytics
See unanswered questions, coverage score, negative feedback. Know exactly what content to create next.
Personas & Saved Replies
Tune voice and scope per assistant. Reusable saved replies with variables and usage analytics.
5-Minute Setup
One script tag. Widget, LINE, or API. Your assistant is live instantly across every channel.
Agent Inbox
Run support like a team, not a bot
When the AI hands off, your agents take over in a shared inbox built for triage — across every channel, in one place.
- Four views — list, split, table, or board — triage your way.
- Auto-assign & SLA — route by channel or tag, with first-response timers.
- Tickets & handoff — escalate to a ticket when no agent is free.
- Private by default — conversations are visible only to the people who should see them.
Compliance
Built to global compliance standards
From ISO 27001 and SOC 2 to PDPA, BOT, SEC, and OIC — every feature maps to a control, and you get the paperwork, not just the software.
PDPA §33 erasure
Two-stage tenant and per-visitor data erasure with a 7-day grace window.
DPA with Thai SCC
Processing agreement with a Thai standard-contractual-clause overlay and 72-hour breach notice.
Hash-chained audit log
Every action recorded with before/after diffs. MFA-gated one-click export for auditors.
Per-document access control
ReBAC + ABAC policies down to a single document: public, org, role, or user.
ISO 27001 & SOC 2
Statement of Applicability and a SOC 2 evidence pack for your security review.
MFA & passkeys
TOTP, recovery codes, and WebAuthn passkeys, with step-up on sensitive actions.
Pricing
Simple, Transparent Pricing
Start free. Upgrade when you're ready.
Team
- 1,000 resolutions/mo
- 500 documents
- 5 seats (+$22/seat to 10)
- Suggestions + CSAT
- Human handoff
- LINE channel
Business
- 5,000 resolutions/mo
- 5,000 documents
- 20 seats, 5 workspaces
- Sonnet 4.6 routing
- Multi-persona
- Knowledge gap analytics
Growth
- 12,000 resolutions/mo
- 15,000 documents
- 40 seats, 10 workspaces
- Sonnet 4.6 routing
- Compliance Add-on available
- Priority support
Enterprise
- 25,000+ resolutions/mo
- Unlimited everything
- Compliance audit log
- Custom integrations
- SOC 2 ready
- Dedicated AM
Live Demo
Try Puccha Right Now
Click the chat button in the bottom-right corner and ask a question.
Try asking:
"แบบทดสอบทำได้กี่ครั้ง"
Or try:
"Tier 2 support ทำอะไร"
Also works:
"ดาวน์โหลดใบรับรองที่ไหน"
FAQ
Questions & Answers
What is Puccha?
Puccha (ปุจฉา — "question" in Pali) is an AI knowledge management platform. Upload documents, configure personas, and deploy intelligent assistants across chat widget, LINE, and API. Built for compliance teams, law firms, HR, and customer support.
What channels are supported?
Chat widget (one script tag on any website), LINE, Facebook Messenger, Instagram, WhatsApp, TikTok, X, and email — plus a REST API and MCP server. Every channel feeds one shared agent inbox.
Is my data secure?
Yes. Each organization has fully isolated databases with policy-based access control (ReBAC + ABAC). Hash-chained compliance audit logs for SOC 2 / PDPA. All data stays on Cloudflare's global edge.
Can the AI answer general questions too?
Yes. Puccha uses tool-calling — the AI decides whether to search your knowledge base or answer from general knowledge. Greetings, thanks, and general questions get natural responses. Knowledge questions get cited answers.
What happens when the AI can't answer?
Depending on your plan: the AI can escalate to a human agent (full conversation handoff with inbox), create a support ticket with email notification, or suggest related content. You control this via feature flags.
Can I cancel anytime?
Yes. Cancellation takes effect at the end of your current billing period. No hidden fees. Your data is retained for 30 days after cancellation.
Ready to Transform How Your Team Finds Answers?
Start free. No credit card required.
Get Started with Puccha